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Getting started

• How InstantVAT works
• Features and benefits of InstantVAT
• How to sign up and create an account
• Exploring the InstantVAT dashboard
• Why do I need to link my HMRC account?

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FAQs

• What is HMRCs standard process to pay my VAT refund?
• How does Adsum’s process differ from HMRC?
• What if HMRC are taking longer than usual to verify my VAT refund?
• Why is my refund taking so long?
• Why have I received less than I submitted?

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Troubleshooting

• I’ve just submitted a VAT return; why is it not showing yet?
• My ID verification was declined
• I entered the wrong email address
• I've forgotten my login details
• My account says my business is not VAT registered; what should I do?

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