My ID verification was declined

Possible Reasons:

• Low-quality images.
• Using a photo of a photo or a scanned image.
• Poor lighting conditions.
• Blurry or obscured identification details.

Solution:

Retry Verification Using a Mobile Device:

• Use Your Smartphone:

Mobile devices typically have higher-quality cameras than laptops.

• Access InstantVAT on Your Phone:

Log in and proceed to the ID verification section.

Ensure High-Quality Images:

• Original Documents Only:

Take a photo of the original document, not a copy or a picture of a picture.

• Good Lighting:

Use natural light or a well-lit room to avoid shadows and glare.

• Steady Hands:

Hold the camera steady to prevent blurriness.

• Capture All Edges:

Make sure the entire document is visible in the frame.

Check Document Validity:

• Acceptable Forms of ID:

Passport, driver’s license, or government-issued ID.

• Expiration Date:

Ensure the ID is not expired.

• Follow On-Screen Instructions:

Complete any additional steps, such as a selfie or liveness check if prompted.

Need Additional Assistance?

Contact Support:

If issues persist after retrying, please get in touch with our support team.

• Email: help@adsum-works.com