---
title: My ID verification was declined
description: Identity verification attempt was unsuccessful
---

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# My ID verification was declined

### **Possible Reasons:**

- Low-quality images.
- Using a photo of a photo or a scanned image.
- Poor lighting conditions.
- Blurry or obscured identification details.

### **Solution:**

#### **Retry Verification Using a Mobile Device:**

- **Use Your Smartphone:**

Mobile devices typically have higher-quality cameras than laptops.

- **Access InstantVAT on Your Phone:**

Log in and proceed to the ID verification section.

#### **Ensure High-Quality Images:**

- **Original Documents Only:**

Take a photo of the original document, not a copy or a picture of a picture.

- **Good Lighting:**

Use natural light or a well-lit room to avoid shadows and glare.

- **Steady Hands:**

Hold the camera steady to prevent blurriness.

- **Capture All Edges:**

Make sure the entire document is visible in the frame.

#### **Check Document Validity:**

- **Acceptable Forms of ID:**

Passport, driver’s license, or government-issued ID.

- **Expiration Date:**

Ensure the ID is not expired.

- **Follow On-Screen Instructions:**

Complete any additional steps, such as a selfie or liveness check if prompted.

### **Need Additional Assistance?**

**Contact Support:**

 If issues persist after retrying, please get in touch with our support team.

- **Email:** help@adsum-works.com

- [Getting started](https://mtd.adsum-works.com/knowledge/getting-started?hsLang=en)
- [FAQs](https://mtd.adsum-works.com/knowledge/faqs?hsLang=en)
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