FAQs
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      1. InstantVAT Help Center
      2. FAQs

      I’ve not heard anything from HMRC; what should I do?

      If you haven’t received any communication from HMRC regarding your VAT refund, here’s what you need to know.

      Note: Our system syncs with HMRC every 30 minutes, so your InstantVAT account will display the most recent information regarding your VAT return. Regularly check your InstantVAT dashboard for updates.

      If It’s Been Less Than 30 Days Since Submission:

      Normal Processing Time:

      • HMRC aims to process most VAT refunds within 30 days of receiving your VAT return.

      Limited Updates from HMRC:

      • If you contact HMRC before the 30-day period has elapsed, they may only inform you that your refund is “being processed” without providing additional details.

      Recommended Action:

      • It’s best to wait until the 30-day period is over before reaching out to HMRC for more specific information.

      If It’s Been More Than 30 Days Since Submission:

      Possible Detailed Review:


      • Delays beyond 30 days often indicate that HMRC is conducting a more thorough review of your VAT return.

      Check for HMRC Communication:

      • HMRC may have sent a letter or email requesting additional information or documentation.
      • Ensure your contact details are up-to-date in your HMRC account settings.

      Proactive Steps:

      • Call the VAT support helpline at 0300 200 3700 to inquire about your refund status.
      • Be prepared to verify your identity and provide any requested information.
      • If you have not received any communication from HMRC after 30 days, we recommend filing a complaint to HMRC.
      • If you have an accountant, it’s advisable for them to handle communications with HMRC on your behalf.

      Await HMRC’s Response:

      • Respond promptly to any requests from HMRC to expedite the verification process.