---
title: I’ve not heard anything from HMRC; what should I do?
description: If you haven’t received any communication from HMRC regarding your VAT refund, here’s what you need to know.
---

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# I’ve not heard anything from HMRC; what should I do?

If you haven’t received any communication from HMRC regarding your VAT refund, here’s what you need to know.

**Note:** Our system syncs with HMRC every 30 minutes, so your InstantVAT account will display the most recent information regarding your VAT return. Regularly check your InstantVAT dashboard for updates.

### **If It’s Been Less Than 30 Days Since Submission:**

#### **Normal Processing Time:**

- HMRC aims to process most VAT refunds within **30 days** of receiving your VAT return.

#### **Limited Updates from HMRC:**

- If you contact HMRC before the 30-day period has elapsed, they may only inform you that your refund is **“being processed”** without providing additional details.

#### **Recommended Action:**

- It’s best to wait until the 30-day period is over before reaching out to HMRC for more specific information.

### **If It’s Been More Than 30 Days Since Submission:**

#### **Possible Detailed Review:**

- Delays beyond 30 days often indicate that HMRC is conducting a more thorough review of your VAT return.

#### **Check for HMRC Communication:**

- HMRC may have sent a letter or email requesting additional information or documentation.
- Ensure your contact details are up-to-date in your HMRC account settings.

#### **Proactive Steps:**

- Call the VAT support helpline at **0300 200 3700** to inquire about your refund status.
- Be prepared to verify your identity and provide any requested information.
- If you have not received any communication from HMRC after 30 days, we recommend [filing a complaint to HMRC.](https://www.gov.uk/complain-about-hmrc)
- If you have an accountant, it’s advisable for them to handle communications with HMRC on your behalf.

#### **Await HMRC’s Response:**

- Respond promptly to any requests from HMRC to expedite the verification process.

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