FAQs

• What is HMRCs standard process to pay my VAT refund?
• How does Adsum’s process differ from HMRC?
• What if HMRC are taking longer than usual to verify my VAT refund?
• Why have I received less than I submitted?
• Why is my refund taking so long?
• My refund has been outstanding for 30 days; what should I do now?
• I’ve not heard anything from HMRC; what should I do?
• Why have you updated my HMRC bank details?
• How do I cancel my account?