FAQs
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      1. InstantVAT Help Center
      2. FAQs

      My refund has been outstanding for 30 days; what should I do now?

      If your refund hasn’t been processed within 30 days:

      • Check for HMRC Communication:

      Look for any letters or emails from HMRC requesting additional information.

      • Contact HMRC Directly:

      Call the VAT support helpline at 0300 200 3700 to inquire about your refund status. If they are not able to give you any information and you have not been contacted by HMRC after 30 days, we advise you to file a complaint with HMRC. This is the most effective way to get HMRC to action your case.

      • Respond Promptly:

      Provide any requested information as soon as possible to expedite the verification process.

      • Involve Your Accountant:

      Consider having your accountant handle communications with HMRC for a smoother experience.